Return and Refunds
- Cancellation in Case of Damage: In case if you received a damaged or defective product, bring it in the notice of delivery personnel immediately at the time of delivery and report a complaint at customer care number +91-9846798154. If in the opinion of Antique Home Decor (AHD), the product is broken, it may be returned/replaced, or any other corrective measure may be taken, as deemed appropriate by AHD, to address the issue.
- Cancellation in case of wrong product: If the product does not comply with the specifications as per your original order, kindly raise the issue immediately & report it to our customer support.
- For more details, please get in touch with us on our customer care number +91-9846798154 or write to us at firstname.lastname@example.org
- Products purchased on discount or any offers, cannot be cancelled.
No refund shall be made on products once sold. If there is any unforeseen damages/defect of the product during transit, you are eligible for a replacement or repair of the product.
- The product comes with a 1-year warranty which covers manufacturing defects, inherent termite and borer issues.
This limited warranty does not apply to:
- Small cuts, scratches or damage during the cleaning process
- Damages caused by the incorrect installation/use of a product
- Cracks during the random displacement
- Product kept in contact to direct sunlight and water, resulting in decaying of wood
- With time, solid woods are encountered by minor cracks, called as checks, which are not included in faults and warranty as these checks do not hamper the life of a product.
- As per the industry standards, unevenness of up to 5 mm can happen because of the difference in surfaces and floor levels. In that case, there will be no warranty.
- There is no warranty on upholstery/ coverings/ cushion covers.
Our support and delivery team will be in coordination with you for a hassle-free product delivery process.
Once the order has reached your nearest delivery centre and you fail to receive the products or in case of a missed delivery, (from a customer)/ an extra visiting charge would be applicable for later delivery.
Delivery charges/rates are fixed by our delivery partners, which is applicable for all our products unless otherwise specified by the AHD.